Information
SHIPPING POLICY

Shipping Overview

We are committed to delivering your carefully curated selections with the utmost care and efficiency. Each order is meticulously processed, packaged, and dispatched to ensure your items arrive in pristine condition. Whether you're seeking timeless elegance or contemporary flair, our shipping team handles every piece with precision. From the moment your order is confirmed to its arrival at your doorstep, we prioritize transparency and reliability.

Shipping Timeframe

Orders are typically processed within 1-3 business days, excluding weekends and holidays. Once dispatched, delivery times vary based on your location and selected shipping method. While most domestic shipments arrive within the estimated window, international deliveries may require additional transit time due to customs clearance. Rest assured, we work closely with trusted carriers to minimize delays and keep you informed throughout the journey.

Shipping Costs

We offer the following shipping options:

Standard Shipping (10-15 Business Days): $15 for orders totaling $0-$60.
Free Shipping (10-15 Business Days): Applies to orders of $60 or more.

Shipping fees are calculated automatically at checkout based on your order subtotal. For expedited delivery, please contact our support team for custom arrangements.

Shipping Regions

Currently, we ship to most countries worldwide, including the United States, Canada, European Union nations, and select regions in Asia and Oceania. Some remote locations or areas with customs restrictions may not be eligible for delivery. During checkout, our system will verify your address eligibility. If your region isn't supported, we apologize for the inconvenience and encourage you to check back for future updates to our shipping network.

Order Tracking

Once your order ships, you'll receive a confirmation email containing your tracking number and a link to monitor your package's progress. For convenience, you can also access this information by logging into your account on our website. If you encounter any issues tracking your shipment or notice unusual delays, our customer service team is ready to assist with real-time updates.

Delayed or Lost Shipments

While we strive for seamless deliveries, occasional delays may occur due to carrier logistics or unforeseen circumstances. If your package hasn't arrived within 5 business days of the estimated delivery date, please first check the tracking information for updates. For unresolved issues, contact us immediately at [email protected] with your order number. We'll collaborate with the shipping provider to locate your package or arrange a replacement if necessary, adhering to our service guarantees.

Customs & Import Duties

International shipments may be subject to customs fees, import taxes, or other charges imposed by your local authorities. These costs are the responsibility of the recipient and are not included in your order total. As regulations vary by country, we recommend consulting your local customs office for specific information. While we cannot predict or reimburse these fees, we ensure all international shipments include proper documentation to facilitate smooth clearance processes.
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Timeless Jewelry – Wedding Bands, Opal Pendants & More
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